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The Rules Behind Your 35db Account

Opening an account with 35db means accepting one set of rules — yours, ours, and how money moves through bKash, Nagad or Rocket. We keep this page readable so you can check those rules before you send a single taka.

Account and wallet rulesPayment and payout termsCookies and data handlingEligibility by local law
35db The Rules Behind Your 35db Account
TALK TO US

Where to Ask About Account Terms

Terms questions are usually about money or a document, so we route them to people who can see your account. Live chat sits on your account screen and is the quickest path for a wallet mismatch or a login that will not open. If you are in Dhaka and a Nagad transfer has not landed, start that chat without leaving the page. When you need something in writing, email us and keep the thread.

Live chat Open your account screen and tap chat. It is the quickest route for a locked login, a wallet that does not match, or a deposit you cannot see on your balance.
Email Use email when you want the answer in writing, such as a copy of the terms you accepted or a correction to your registered details. Keep the thread for your own records.
Document upload If we ask for proof of a bKash, Nagad or Rocket transfer, upload the screenshot from the same screen. A clear transaction ID shortens the check considerably.
DATA AND SECURITY

How We Handle Your Account Data

Everything on this page touches your data, so here is how we treat it. Logins run on a password plus a one-time code sent to your phone number, and cookies only keep that session alive between visits. Verification documents are seen by the team handling your payment, stored for the period our records require, then removed. Ask us for a copy of what we hold whenever you want one.

Login and OTP

Your password and the one-time code sent to your phone are the lock on the account. We never ask for either in chat, and we will not request your bKash PIN under any circumstances.

Cookies on this site

Cookies keep you signed in between visits and remember your language. Clearing them logs you out on that phone; you can sign back in with the same number and a fresh code.

What we keep and how long

Payment proof and identity documents stay with the verification team for the period our records require, then they are deleted. You can ask what is held against your account at any time.

Corrections and requests

Wrong spelling on your name, an old address, a wallet you no longer use — message support with the correct detail and we update the record after a short check.

Common Terms Questions Answered

Eligibility follows your local law and eligible regions, not where you signed up. Tell us before you move long term and we will confirm whether access continues. If it does not, we settle the wallet first.

Update the wallet on your account screen before your next withdrawal. Payouts go back to the wallet that funded you, so an old number will stall the request until we verify the change with you.

Yes, when a payment rail or local rule shifts. The version live on this page applies from your next login, and any material change to wallet or withdrawal rules is flagged on your account screen before it takes effect.

Ask through live chat or email and we will confirm the request against your registered details. Close it after any pending withdrawal clears, because a closed account cannot receive a payout.

Only the team checking your payment or identity. We keep them for the period our record-keeping requires, then remove them, and you can ask what is held on you at any time.

Settlement follows the sportsbook provider's rulebook shown on the market itself, including BPL fixtures and international matches. Where a result is void, the stake returns to your wallet and the line stays on your history.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.