Reference

Your Rights and Our Terms at 35db

These legal terms govern how your account, your data, and your activity on 35db work. Availability of our services depends on your local law and the eligible region you access from — please review these terms carefully before you open an account.

Jurisdiction-dependent accessAccount terms apply at registrationBangladesh eligibility conditionsbKash, Nagad, Rocket payment termsContact us to request changes

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HOW WE HANDLE POLICY

Data, Security and Account Rights Explained

We apply consistent data practices across all accounts, whether you deposit via bKash, Nagad, or Rocket. Account security relies on OTP-based login verification tied to your registered mobile number. Here is how we manage the four key areas you should know about.

Data Handling We collect only what is needed to operate your account — registration details, payment references from bKash or Nagad, and session activity. Nothing more is stored without a clear operational reason.

Cookies and Tracking We use session cookies to keep your login active across pages and device switches. Preference cookies remember your lobby settings. You can clear these at any time through your mobile browser settings.

Account Security Every login on 35db requires OTP verification to your registered mobile. If you switch devices — phone to desktop or back — the OTP step re-runs. This applies regardless of which payment method is linked to your account.

Requesting Changes To request a data correction, access your records, or close your account, contact us via live chat or email with your account ID. We process requests in line with our internal policy timeline.

LEGAL CONTACT PATHS

Reach Us About Legal and Policy Matters

If you have a question about your rights under these terms, want to request a change to your account data, or need clarity on whether your region is eligible, our support team handles legal queries directly. Use any of the channels below to get a response from our team.

Live Chat Open the chat widget from any page on 35db. Legal queries are routed to the policy team. Available during standard support hours for Bangladesh.

Email Support Send your legal or account-rights query to our support address. Include your account reference and the specific term or policy section you want reviewed.

Account Help Centre Log in to your 35db account and navigate to the Help section. Submit a formal request for data access, correction or account closure from there.

How Our Legal Terms Apply to You

35db Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of 35db is subject to the laws of the jurisdiction you access from. We do not assert that our services are lawful in every region — it is your responsibility to confirm that access is permitted under your local law before you proceed. When

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you complete account registration, you confirm that you meet the eligibility conditions for your region. Account activity linked to payment methods such as bKash, Nagad, and Rocket is recorded in accordance with our data retention policy. Transaction records tied to your bKash, Nagad, or Rocket wallet
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are kept for the period required by our internal compliance process. If you access the platform through a mobile browser or app and your region status changes, continued use may be restricted without prior notice. We may update these terms at any time. Material changes will
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be communicated via your registered account contact. If you do not agree to updated terms, you should close your account and cease access. Queries about eligibility, account closure, or term changes can be directed to our support channel at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal Questions About Your 35db Account

These are the questions we receive most often about legal terms, account rights, and data at 35db. If your question is not covered here, reach us via live chat or the Help Centre inside your account.

Availability depends on your local law and eligible region. We do not claim that access is lawful in all areas. Check your local regulations before you open or use an account.

We hold your registration details, mobile number, payment references linked to bKash, Nagad, or Rocket, and your session history. You can request a copy by contacting support with your account ID.

Yes. Log in, go to the Help Centre, and submit a data correction or deletion request. We handle these according to our internal policy and will confirm the outcome via your registered contact.

Material updates are sent to your registered account contact. We recommend checking the legal page periodically. Continued use of your account after an update means you accept the revised terms.

Transaction references linked to Nagad, Rocket, or bKash are retained for the period required under our data retention policy, even after account closure. Contact support for specifics on your records.

Raise it via live chat or email, referencing the specific clause in question. Our policy team will respond. We do not resolve legal disputes outside our support channels.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Your Rights and Our Terms at 35db

Data, Security and Account Rights Explained

Reach Us About Legal and Policy Matters

Common Legal Questions About Your 35db Account

01 Does 35db operate legally in Bangladesh?

02 What data does 35db hold about my account?

03 Can I request my data be corrected or deleted?

04 How do I know if the legal terms have been updated?

05 What happens to my Nagad or Rocket payment records if I close my account?

06 Who do I contact if I have a dispute about these legal terms?

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